![]() ![]() ![]() ![]() CS staffs insisted that they found no error on their investigation method, and ban is standing. Again, I gave them two recording videos of the issue, from both myself and my friend computer, as evidence that this issue does not came from client program but server side. On December 22nd, 2018, I have received reply from Nexon, and they told me that my account was banned for using third party hacking program, and there is a "record" about it. For now, I would like to ask for your utmost patience as our game team is already aware of this situation." With this wording, that means the CS staffs were " looking for an solution to a problem that they acknowledged it from their side." On November 30th, 2018, Nexon Customer Support (CS) staffs told me that "this particular issue is being checked to formulate a solution to the problem. I guess we are in the same boat, but I am in worst position right now. If someone knows a way to fix or something that can help please let me know because obviously Nexon isn't capable. Also in my case the game gives that message when its loading the character i chose so except a very few times i never see the Inn. my second account works fine on both EU and NA servers. Ever since i posted a ticket with this problem but they insist on finding a problem in my computer when I've told them i can play without problems with another account but not with main and only not on EU server. ![]()
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